The European Commission launches reflection on a Quality Label for Citizen Centric cities and regions

05/08/2018 - 10:40

On 12 April 2018 the European Commission organised a workshop on Co-creation of a Quality Label for Citizen Centric cities and regions, which aims to set up a label for local and regional administrations committing to implement the 8 user-centricity principles agreed by all EU and EFTA countries in the Ministerial Declaration on eGovernment signed in Tallinn in October 2017.

The aim of the label is to ensure the implementation of the Tallinn “User centricity principles” and to give visibility to cities and regions that are compliant with these principles. The principles should be implemented through a political commitment to apply within a reasonable timeframe all the principles and concrete actions, bringing real benefits to citizens in their daily life when interacting with their local administrations.

The workshop was organized in three collaborative sessions: In the first session the participants discussed which concrete actions should be implemented by local and regional administrations in order to comply with the Tallinn user centricity principles. In the afternoon, the governance of the label was discussed in the second participatory session while the visual identity and the name of the label were discussed in the third session. Another workshop will be held on 23 May to continue the discussion. More information can be found here.

To read more about the outcomes of the 12 April workshop, click here.